Refund policy

Return Policy 

Last Updated: May 20, 2025

At LibbyPet, we stand behind our products with a 30-Day Satisfaction Guarantee. If you're unsatisfied with your purchase, we'll gladly accept returns under these conditions:

  1. Eligibility Criteria
    • Items must be unused, in original packaging with tags attached
    • Proof of purchase (order number/invoice) is mandatory
    • Exclusions: Customized products, perishables (treats), and opened hygiene items
  2. Return Process
    • Initiate returns through our portal within 30 days of delivery
    • Prepaid return labels provided for defective/wrong items
    • Customer-paid returns processed within 5-7 business days of receipt
  3. Special Circumstances
    • Defective products: Immediate replacement or full refund
    • Shipping errors: Free return shipping + 15% discount coupon
    • International returns: Duties/taxes non-refundable
  4. Refund Methods
    • Original payment method: 3-10 business days processing
    • Store credit: Instant issuance with 10% bonus
  5. Damaged Shipments
    • Report within 72 hours with photographic evidence
    • Expedited replacements for essential pet items (collars, medications)

Full policy details available at returns@libbypet.com