Shipping policy

Shipping Policy

Effective: May 20, 2025

1. Processing Times
   • Standard: 1-2 business days (excluding weekends/holidays)
   • Express Orders: Processed same-day if placed before 12 PM EST
2. Domestic Shipping (US)
   • Economy: 5-8 days ($5.99)
   • Standard: 3-5 days ($9.99)
   • Priority: 2 days ($14.99)
3. International Shipping
   • Available to 50+ countries via DHL/UPS
   • Customs fees calculated at checkout for EU/UK customers
   • Prohibited items list available in our restricted goods database
4. Order Tracking
   • Real-time GPS tracking for orders over $200
   • SMS/email alerts at key delivery milestones
5. Special Services
   • Temperature-controlled shipping for medications ($9 surcharge)
   • Signature confirmation required for high-value orders (>$500)

Shipping exceptions apply during holiday seasons (Nov 15-Jan 5)